Abstract Deep work, the ability to work in a flow state and produce both a quality and quantity of work, is under attack in the current age of distraction that we’re in but it has never been more valuable given the extreme technical nature of the knowledge work that most are undertaking. In addition, it provides a greater meaning to work and life because of the richness and focusedness of the experiences.
Abstract Owning your situation, in life and work, allows you to determine your future rather than let circumstances determine it. Leadership is simple but not easy given the numerous dichotomies in leadership. Effectively communicating not only the what but also the why is important so that even the lowest level understands the greater picture to a degree. Through constant dedication, discipline, and continous improvement, individuals and teams can attain the ultimate freedom: intrinsic self-discipline.
Abstract Principles Lessons Chapter 1: What’s a Crucial Conversation? Chapter 2: Mastering Crucial Conversations Chapter 3: Start with Heart Chapter 4: Learn to Look Chapter 5: Make it Safe Chapter 1: What’s a Crucial Conversation? Crucial Conversation: A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong We often back away from Crucial Conversations since we fear we’ll make matters worse.
Abstract By asking your peers and or subordinates the right questions and listening you gain greater insight and they learn more than if you just talked for the duration or engaged in random social chit chat. The words that you use to formulate questions makes a big difference as does the sequence in which you ask particular questions. Realize that you do not have to answer “yes” to questions and that it is your job to get buyin and more than tacit agreement for anything that you ask of someone - that way you know that you’re on the same page.
You know those “favorite” members of your team? Like the one who’s seemingly insipid, relentless, and endless communications appear to be tailored to cut your ego in half with every keystroke and are about as welcome as the smell of burning toast on your way out the door in the morning? You think they believe everything that they say should be written down and preserved for future generations and that you should feel privileged to be lacerated by their “feedback.