Abstract

By asking your peers and or subordinates the right questions and listening you gain greater insight and they learn more than if you just talked for the duration or engaged in random social chit chat. The words that you use to formulate questions makes a big difference as does the sequence in which you ask particular questions. Realize that you do not have to answer “yes” to questions and that it is your job to get buyin and more than tacit agreement for anything that you ask of someone - that way you know that you’re on the same page.

Summary

While this book is targeted at managers and leaders, it is equally applicable to anyone who has to coach, train, or communicate with others. It’s main goal is to improve conversations and increase understanding between two parties.

Principles

Lessons

Questions

Answers

Buy-in

Learning